RETURN FEES - REVERSAL TO MANAGER - WAIVE RESTOCK FEES THAT APPLIED
< Dear Customer Name >
Thank you for contacting us, we’re sorry that your order didn’t work out and would be happy to assist you.
Return & Restock Fees may apply based on the reason for the return and the party responsible for the need to return this. Simply put, if the reason was because of something we or our partners did, we’ll assume 100% responsibility. However, if the reason for returning this order was because of the customer’s doing (such as ordering incorrectly, made a mistake, or changed mind/not needed) then the customer is responsible and fees may apply.
We’ve heard your comments and understand the reason for the return, as a courtesy I have escalated this to my manager and we will be happy to refund the remainder balance which will process back onto your payment method within 3-5 business days.
Dear < Name >,
We are sorry for any confusion however, we provide an outline of our terms & conditions when you initiated the Return Request. Our terms and conditions are available on our Amazon Storefront and are aligned with Amazon's returns policies.
Part Number & Product Description: < Insert Part# & Product Description as found on website >
Return Reason: < Summarize the Reason for Return: example Customer ordered wrong part, needs correct part for car >
Refund Amount: < Insert refund total >
Certain restrictions, fees may apply to orders which may be subject to a Restock Fee of 25% and Return Label Fees. Simply put, if we or our partners made a mistake/error or need for the return, we are the responsible party and will waive applicable fees. However if the reason for the return and the issue was due to user-error, then the customer is responsible and fees will be deducted from the refund total. We can waive return shipping fees if you're using your own shipping method/label. Returns also must past inspection and if issues were not previously disclosed prior to approval or conditions were not met, we reserve the right to deny return/refund requests.
Some items such as special orders, custom merchandise, electronics, programmers may be non-eligible for return and restrictions may apply. For further details on our Amazon Storefront please visit: https://www.amazon.com/sp?_encoding=UTF8&asin=B01GP9CWU0&isAmazonFulfilled=0&ref_=dp_mbc_seller&seller=A2F8QH83YSA2LG
Sincerely,
< Name >
RESTOCK & RETURN FEE GENERIC RULES
< Dear Customer Name >
Thanks for contacting us. We’ll be happy to help you in getting this returned back to us for your refund. Please note that returned items must be in their new, unused, and original condition to be accepted. Anything outside of 30-days must be reviewed further. Please note that a 25% Restock & Return Shipping Fees may apply based on the reason for the return. Of course if we made a mistake and the item arrived damaged or defective, we’ll assume 100% responsibility and will waive Return & Restocking Fees.
All returns are subject to inspection, if the item is not in its original condition, appears to have been used, installed, or damaged in attempted fitting, we do reserve the right to deny credit and will return the item back to you if conditions are not met.
For more info on our Returns Guidelines please visit:
https://www.amazon.com/sp?ie=UTF8&seller=A2F8QH83YSA2LG
Sincerely,
<Name>
RETURN FEES APPLY - CUSTOMER FAULT
<Dear Name>,
Thanks for contacting us, we understand that there were problems with your order and wish to return this.
We’ll be more than happy to assist you with getting this returned back to us for a refund. We’ll be happy to assist with return requests for items that were received within the last 30-days, in their original condition, and were not installed, dry-fitted or used as stated in our Amazon Marketplace returns guidelines (link below).
Please submit your Return Request through Amazon’s Returns through your Amazon Order History.
Our Return & Restocking fees (25%) will be applicable based on your reason for return and cause for the return.You can opt to purchase your Return Label through Amazon Returns, or we can provide one for you. Return Label & Restock fees are deducted from your refund total. All returns are subject to inspection, if the item is not in its original condition, appears to have been used, installed, or damaged in attempted fitting, we do reserve the right to deny credit and will return the item back to you if conditions are not met.
For more info on our Returns Guidelines please visit: https://www.amazon.com/sp?ie=UTF8&seller=A2F8QH83YSA2LG&isAmazonFulfilled=0&asin=B07QBHXMZY&ref_=olp_merch_name_1
Sincerely,
<Name>
RETURN NO FEES - OUR FAULT
<Dear Name>,
Thanks for contacting us, we’re sorry there were problems with your order. After reviewing the order, it looks like this was due to an error on our part and we’ll assume 100% responsibility and refund you in full once it’s returned. If you haven't already submitted your Return Request, please submit through your Amazon Order history, you can also go to www.amazon.com/returns
If you are having trouble just let us know right away, we’ll be glad to step in and help!
Once you’ve received your Return Shipping Label, we ask that you drop the shipment off with the designated carrier (we use FedEx or UPS) within 5 business days. If you’ve provided your own shipping label, just let us know the tracking number and the name of the carrier so we can track the return.
RESTOCK FEE - Customer responsible for postage only, courtesy restock fee waived
Hello < Name >,
Thank you for contacting us, we've read your concerns with regards to your recent order which I confirm was recently returned, thank you for taking the time to complete the return shipment. Based on the reason for the return your reason for returning this indicates that you are responsible for the order exception and cause of the return. Amazon provides options for customers to return their order once approved and you will be notified if postage is due for the return label (you can return this back using your own postage). Additionally customers can opt for an Amazon or Seller uploaded return label and we can provide you wuth a prepaid label. In cases where you are notified with a postage due label, you will be responsible for the return shipping fees and cost. However in cases where we were found to be at fault for the return, we are happy to provide our customers with a seller-funded prepaid return label.
Simply put, if we or our partners are responsible for an error that caused the reason return, you’ll get a full refund and pre-paid labels to ship this back to us. However, if the customer was found to be at fault, Return then fees may apply and will be deducted from the total refund. Reasons such as "Changed My Mind", "No Longer Needed", "Ordered By Mistake", "Found Locally", "Found Better Price" are reasons that both Amazon and Autoplicity deem as the Customer being at fault and as such are responsible for the postage due and subject to restocking fees that can range from 15% - 30%. Since our return label was elected, the postage fees applied since you did not elect to ship this using your own carrier. Additionally a restocking fee also applied which we will be happy to waive as a one-time courtesy, however the return postage due was deducted from your return refund total.
We are happy to refund the remainder balance of the restock fee that applied which should post within 2-3 business days or per your financial institution's processing periods.
Thank you,
< name >
RESTOCK FEE REVERSAL - MANAGER RESPONSE
Dear (Name),
This is an update informing you that we've refunded the remainder balance of your order and apologize for the inconvenience. A full refund has been credited to you and should be posted within your bank or credit card company's processing periods (typically 2-5 business days). While we understand that you may feel this is egregious, we do apologize and must advise that we follow Amazon's Return Policy & guidelines.
Simply put, Amazon return assigns fault for the return, and reasons such as "Changed My Mind", "Ordered by Mistake", "Found Locally", "Incompatible or not useful" these would indicate that the customer was responsible and fees would apply to the return. Amazon and many sellers/fulfillment partners like ourselves may assess return & restock fees on returns that have been prompted by customers which indicate the customer is the party responsible for the return and the reason or need for the return.
Of course if Amazon, we, or carriers (FedEx, UPS, USPS) were the cause or made an error impacting the order then we would be the party responsible and we would cover all return costs and refund our customers in full. We're sorry for the confusion and again confirm the remainder and a full refund has been issued as a courtesy and further information on returns is below. Thank you for contacting us and please accept our apologies for any point of consternation that the return process may have caused.
AUTOPLICITY STOREFRONT
https://www.amazon.com/sp?ie=UTF8&seller=A2F8QH83YSA2LG
AMAZON RETURN POLICIES
https://www.amazon.com/gp/help/customer/display.html?nodeId=GKM69DUUYKQWKWX7
AZ RETURNS THIRD-PARTY SELLERS
https://www.amazon.com/gp/help/customer/display.html?nodeId=G38BHJQ25PNCLUBU
REQUEST PAST 30 DAYS - 50% Restock
< Dear Customer Name >
Thanks for contacting us, we’re sorry your order didn’t seem to work out or had issues. We’d be happy to assist you with this request, since outside of our standard 30-day return window, we will need to work with our manufacturer partners for requests outside of our return’s period. If your return request is approved, a restocking fee of 50% will be deducted from the refund total. Items that have been installed, degraded from normal wear and tear or used will not be accepted.
A few important reminders:
All return items must be in their original, new, and unused condition to be accepted. Damaged or defective items are not considered to be a return, but are subject to manufacturer warranty requests. Photos may be required by the manufacturer. We reserve the right to deny return requests if items have been returned and were discovered to have been damaged due to usage and or attempted installation. Please see our Terms and Conditions - click here for returns details for further information.
Sincerely,
FAILED RETURN INSPECTION
< Include Vendor/Manufacturer Inspection Notes on return denial *** Include photo attachments >
Dear <name>,
This message is to inform you that we received a Return shipment from you and after reviewing the returned item for quality assurance, the item that was returned does not meet our qualifications and was rejected as it is evident that the item was used, installed and is no longer in the original condition when it was delivered. All items that are eligible for return must be returned within 30 days of receiving the order and all items must be NEW, UNUSED, and NOT INSTALLED OR USED. As a result of the returned item not passing our quality inspection, we are returning these items back to you
Return Inspection Notes: < insert mfr/vendor notes and reason for denial and photos as attached >
For more info on our Returns Guidelines please visit: https://www.amazon.com/sp?ie=UTF8&seller=A2F8QH83YSA2LG&isAmazonFulfilled=0&asin=B07QBHXMZY&ref_=olp_merch_name_1
All returns are subject to inspection, if the item is not in its original condition, appears to have been used, installed, or damaged in attempted fitting, we do reserve the right to deny credit and will return the item back to you if conditions are not met.
Sincerely,
<Name>
