ORDERS OVER 30 DAYS cannot be accepted as a direct return and must meet our original return guidelines with the exception of malfunctioning/defective performance shortly after usage and concealed damage. Customers must provide detailed description of the issues with the item, photographic proof that can support the claim. Warranty Return Requests do not pertain to damages due to impact/crashes, pot-holes, and standard deterioration due to normal wear and tear. 


Some manufacturers may require additional details and criteria will be disclosed upon RMA request. ALL Orders over 30 days are subject to manufacturer approval and subject to approval/denial. If denied we will not take any further action and cannot accept the request, however if approved we will be happy to provide return labels to ship this back to our manufacturer partners.


We do not offer Warranty Coverage directly, we are merely assisting with our vendor partners but this is not a guarantee and customers can also be directed to the manufacturer website for Warranty guidelines. 


1. PHOTOS WILL BE REQUIRED, SO PLEASE ASK FOR PHOTOS IF NONE PROVIDED UPON CONTACT

2. RMA CRITERIA WILL VARY WITH OUR VENDOR PARTNERS - Please forward any requirements the manufacturer needs to the customer. 

3. IF THE VENDOR OFFERS DIRECT ASSISTANCE, PLEASE PROVIDE THEIR CONTACT TO CUSTOMER FOR DIRECT ASSISTANCE. 

4. WE RESERVE THE RIGHT TO DENY BASED ON THE DETAILS - If you are not sure please contact CS Leadership



RETURN RMA DENIED - OUTSIDE 30 Day Policy "No Longer Needed", "Changed My Mind", "Found Locally", "Ordered By Mistake", or any issue that can be surmised as the buyer's remorse. We will not make any exceptions for requests related to or appears to be due to the customer simply not wanting the item any longer but they did not report this within policy. We reserve the right to DENY such requests as it is outside of Amazon Return period.

RETURN REQUEST OVER 30 DAYS WARRANTY NEEDED - No Longer in Return Policy


Thank you for contacting us and I am sorry to hear that there was a problem with your order. After reviewing your request and the order history, I show that this was purchased and delivered over 30 days ago. While I understand that you’d like to return this, unfortunately the order has exceeded our Amazon return policy period which stipulates that all return requests must be submitted within 30 days of receiving order items. We adhere to Amazon Guidelines and we advised that All items must be new, unused, and in their original condition upon delivery of your order items. As a courtesy we will be happy to provide you with the following Amazon Warranty guidelines.


To obtain a copy of the manufacturer warranty for a product found on Amazon.com, you can do the following:

  • Contact the manufacturer directly - < SEARCH MFR/BRAND ON WEB & INCLUDE TEL# >
  • Visit their website for more information - due to Amazon restrictions we apologize but cannot provide a direct link however you can conduct a browser search to locate the manufacturer. 
  • Please see the attached Invoice for your order as most manufacturers will require a receipt or invoice from the retailer/supplier/seller which you've purchased this from which would be Amazon. 
  • As a third-party seller we purchase and source our items either directly and or through authorized manufacturer distributors. We do apologize as we are a third-party seller and an Amazon fulfillment partner; we are not the manufacturer, we apologize however we do not have direct warranty support available.

Manufacturer warranties may not apply in all cases and again you must contact and submit your warranty request through the manufacturer which should offer assistant. Depending on factors like the use of the product, where the product was purchased, or who you purchased the product from. Again we do apologize for any inconvenience however you must contact the manufacturer as many will have a "warranty section or form" on their respective manufacturer/brand website.


Sincerely,

< name >


WARRANTY RMA - Item appears to have been installed

Thank you for contacting us and I am sorry to hear that there was a problem with your order. While I understand that you’d like to return this, unfortunately the order has been installed onto your vehicle and as such we will need a Warranty Approval from the manufacturer, once approved we can assist you with a Return Label and have this sent back to us. I don’t see that you submitted a return request through Amazon which you can do by going to “My Orders” or < www.amazon.com/returns > so that an official Amazon Return Request is in the system and we can upload our label for your convenience. 


I am checking with the manufacturer and reporting the issue you’ve provided, thank you for the photo as this will help. We adhere to Amazon Guidelines and we advised that All items must be new, unused, and in their original condition upon delivery of your order items. Again, since this item was installed and used it does not constitute a direct return. In the meantime, we advise that you also contact the manufacturer for troubleshooting while we are awaiting their response to our RMA (Return Merchandise to Manufacturer).To obtain a copy of the manufacturer warranty for a product found on Amazon.com, you can do the following:


1. Please Contact the manufacturer directly - < SEARCH MFR/BRAND ON WEB & INCLUDE TEL# >

2. Visit their website for more information - due to Amazon restrictions we apologize but cannot provide a direct link however you can conduct a browser search to locate the manufacturer.

3. Please see the attached Invoice for your order as most manufacturers will require a receipt or invoice from the retailer/supplier/seller which you’ve purchased this from which would be Amazon (SEE ATTACHED)

4. As a third-party seller we purchase and source our items either directly and or through authorized manufacturer distributors. We do apologize as we are a third-party seller and an Amazon fulfillment partner; we are not the manufacturer, we apologize however we do not have direct warranty support available.


Manufacturer warranties may not apply in all cases and again you must contact and submit your warranty request through the manufacturer which should offer assistant. Depending on factors like the use of the product, where the product was purchased, or who you purchased the product from. Again we do apologize for any inconvenience however you must contact the manufacturer as many will have a “warranty section or form” on their respective manufacturer/brand website.
Sincerely,
< name >


DENIED RETURN REQUEST OVER 30 DAYS NO RETURN REQUEST GRANTED - Item not defective and no reason/details provided, we will assume the customer just wants to return it for their money back or no longer needed. 


Your order is Outside of Amazon Return Policy and will not be granted at this time as this order is over 30 days old and is no longer eligible for return. 


Amazon, Autoplicity and our Manufacturer partners do reserve the right to deny any requests that do not meet and or violate our policies. However, if approved, we are happy to provide you with an RMA (Return to Manufacturer Authorization) and return labels to ship this back. However this is only a request and subject to manufacturer approval, which does not include and or cover items that were installed, used, deterioration or damage from usage and or normal wear and tear, impacts/crashes, and if denied we do apologize however no further action will be taken as your request is outside of policy and or does not meet criteria for warranty return approval.


Please allow me at least 1-3 business days as I work with the manufacturer in providing them your details and will update you as soon as we receive a response.

RETURN RMA GRANTED - RETURN LABELS 


Thank you for your patience as we have been working on your Warranty Return and have good news, the manufacturer has approved your RMA Request to return this back to complete your Warranty Return Request. We must have this item returned back to our partners who will then issue credit and a refund will be processed back onto your original payment. Once the returned goods are received, we will then process your refund which should credit your account within 3-5 business days or per your bank/credit card company processing periods. We have included our seller-funded pre-paid return shipping label for your convenience, please download the attached labels and return this back at your soonest convenience and within the next 5 business days while the return label is active. 

RETURN RMA DENIED - NO RETURN LABELS


Dear <name>,


Thank you for your patience and please accept our apologies as your Return request has been denied by our manufacturer partners and an RMA (Return to Manufacturer Authorization) will not be granted at this time. Unfortunately your request does not meet criteria and is outside of return policy as this request was received outside of our Amazon 30-day Returns policy. Autoplicity, Amazon and our manufacturer partners reserve the right to deny your return request as the details provided, reason for return and order-age does not meet our eligibility criteria for Returns. 


We checked with our manufacturer partners who have a firm policy that any return request must be processed within 30 days of receiving the product. We adhere to Amazon policies which also dictate that any return request regardless of fault must be submitted within 30 days of receiving the order. However you may contact the manufacturer directly to pursuit this further with the manufacturer directly if you wish but no further action will be taken on our part as this is outside of policy and the RMA has been denied. We truly apologize for any inconvenience, frustration or confusion but our policies are clearly stated and aligned with Amazon guidelines and policies.


AUTOPLICITY STOREFRONT 

https://www.amazon.com/sp?ie=UTF8&seller=A2F8QH83YSA2LG


AMAZON RETURN POLICIES

https://www.amazon.com/gp/help/customer/display.html?nodeId=GKM69DUUYKQWKWX7



RETURN RMA DENIED - INSTALLED GOODS ARE IN VIOLATION OF OUR RETURN POLICY.


Dear <name>,


Thank you for your patience and please accept our apologies as your Return request has been denied based on the details provided in your return request it has been determined that you've used and installed this item onto your vehicle which violates our Return Policy as this is an automotive performance and or replacement part, we can only approve return requests for items that are in their new, uninstalled, unused and must be in the original state and condition it was delivered. Direct or attempted installation of automotive parts can compromise the quality and the item is no longer in salable condition as we do not sell or re-sell used items that have been installed. 


Your return request has been denied as this is in violation of our Return Policies (SEE BELOW) as your request does not meet our criteria. While we are happy to approve return requests submitted within 30 days provided the requested good(s) meet Return Policy criteria. As an independent Third-party Seller we adhere to Amazon policies however we have our policies in conjunction with Amazon and manufacturer guidelines that orders are subject to approval. Autoplicity, Amazon and our manufacturer partners reserve the right to deny your return request as the details provided confirms the item was used and no longer eligible for Returns criteria.


We apologize for any inconvenience this may cause while we understand you no longer wish to keep the item, your installing has rendered this item as non-eligible as it violates our policies. However you may contact the manufacturer directly to pursuit this further with the manufacturer directly if you wish but no further action will be taken on our part as this is outside of policy and the RMA has been denied. We truly apologize for any inconvenience, frustration or confusion but our policies are clearly stated and aligned with Amazon guidelines and policies.


AUTOPLICITY STOREFRONT 

https://www.amazon.com/sp?ie=UTF8&seller=A2F8QH83YSA2LG


AMAZON RETURN POLICIES

https://www.amazon.com/gp/help/customer/display.html?nodeId=GKM69DUUYKQWKWX7


RMA APPROVED - VENDOR REPLACEMENT SHIPMENT


Thank you for your patience and again we apologize for the issues you've had with this order. We are happy to confirm that our manufacturer partners have approved your RMA (Return to Manufacturer Authorization). We have coordinated your Warranty Return Request to our partners who have confirmed they're happy to assist you and will be sending out a replacement part. We may need to have this returned back to our partners and will be happy to provide labels if needed. Once we get the tracking number reference from our partners we'll be happy to get this over for your convenience.


< if the vendor requires a return, please provide return labels>

<include any further details and or instructions from the vendor for the customer>

<include link to tracking and tracking# for the replacement shipment from the vendor>


DAMAGED REPORTED - PHOTOS NEEDED


Hello < name >,


Thank you for contacting us and please accept our apologies with regards to your order which you've indicated was damaged either upon arrival or when you opened the contents of the shipping box. We'd like to help with this matter, however for damaged items we will need some more details and photos that support the claim as we will need it as we file a damage claim with the carrier. 


1 - Photos the show the damage to the item(s)

2 - Photo of the shipping packaging if damaged

3 - A brief explanation on the extent of the damage and if this has affected the item's performance


We thank you for your patience and understanding, we look forward to hearing back from you so that we can begin our damage claim process. Once we have the information needed we'll submit this to our carrier and manufacturer partners.

If a pick-up is required we'll also be happy to send our seller-funded return shipping labels to have the item shipped back for manufacturer warranty return and will refund you, In some cases we may not require a pick-up however in most cases we will need to have the damage goods shipped back prior to replacement or refunding the order in accordance to Amazon guidelines for returning damaged goods.


Please allow me 1-2 business days as we file your claim and work to get the goods sent back to us.


Thank you,