AUTOPLICITY STOREFRONT 

https://www.amazon.com/sp?ie=UTF8&seller=A2F8QH83YSA2LG

AMAZON RETURN POLICIES

https://www.amazon.com/gp/help/customer/display.html?nodeId=GKM69DUUYKQWKWX7

AZ RETURNS THIRD-PARTY SELLERS

https://www.amazon.com/gp/help/customer/display.html?nodeId=G38BHJQ25PNCLUBU

• FREIGHT RETURNS SHOULD ALWAYS BE SCHEDULED 48 HOURS. NO NEXT DAY PICK-UP AS THE FREIGHT CARRIER APPOINTMENT WILL NEED TO BE CONFIRMED. THE CUSTOMER MUST CONTACT THE FREIGHT CARRIER AND PROVIDE THEIR BOL INFO TO BOOK THEIR APPOINTMENT.
• NO NEXT DAY PICK-UP
• NO WEEKEND PICK-UP
• IF RETURN IS APPROVED AFTER 12:00PM CST THEN YOU MUST SCHEDULE DELIVERY 72 HOURS.
• A MINIMUM OF 48 HOUR FOR P/U - DATE MUST BE FOR A WEEKDAY AND AGAIN IT MUST BE 48 HOURS

AUTOPLICITY FREIGHT IS THROUGH OUR BROKER - WORLD WIDE EXPRESS

Questions about pickups, tracking, changes in transit, quoting and document retrieval:

Email: chifreight@wwex.com
Phone: 833-6WE-SHIP Press 1 for Shipment Support, then 2 for Less than Truckload

AUTOPLICITY FREIGHT POLICIES

Freight Shipments:

If the item you are ordering is large and may need to ship by a freight carrier please make sure to provide a current phone number in case we need to contact you. A reliable telephone contact is needed in the likeliness our carriers need to get a hold of you. Freight items require consignee (customer) inspection and signature approving the delivery and receipt. Once the freight shipment has been signed for, your signature accepts that the item was recieved intact and cannot be returned unless this has been deemed to be damaged or defective and must not be used, installed, test-fitted directly and must have all of the original product packaging and shipping materials as it arrived. 

All Freight delivered items should be thoroughly inspected for any signs of damage or defects, if any concerns please do not sign and reject/refuse the shipment and contact us immediately for assistance 800-299-1028 or contact us immediately through Contact the Seller via your order history or via Amazon Messenger Services. 

Extra Large or Heavy Items: For most extra large or heavy item returns, you will be provided with a postage due label or the seller will provide you with prepaid label. In cases where you are provided with a postage due label, you will be responsible for the return shipping fee. Packages are defined as extra large or heavy when one or more of the following is true: 

• The package weighs more than 90 lbs.
• The package exceeds 96 inches in length
• The package exceeds a total of 130 inches in length and girth [(2 x width) + (2 x height)]

Freight Items are subject to return approval from the manufacturer and must meet strict guidelines and criteria mentioned above. We reserve the right to decline if the item was found to have been used, installed, and missing product packaging and must advise that if the reason for the return was due to cusotmer order error, change of mind, found better price, or reported as no longer needed are reasons that are attributed to the customer being at fault, you will be responsible for return shipping costs. 

FREIGHT EXPECTATIONS FOR RETURN PICK-UP - APPROVAL NEEDED - CUSTOMER RESPONSIBLE FOR COST

Thank you for contacting us, we received and approved your return request. We appreciate your patience as we review your return request as this item is a large and oversized item that requires freight delivery as the item(s) on the order are too large to ship on a conventional truck used by carriers such as (FedEx, UPS, USPS) and was delivered to you via freight carrier. While you do not see this when purchasing, this is an oversized item which 

we cover the shipping costs on outbound shipments as we're happy to offer free shipping to our customers. 

REASON FOR RETURN - <Insert Reason for Return>

Based on our Amazon Return policies, you are responsible for the return shipping costs and applicable restock fee. We're happy to assist you with returning this, please let us know which option you'd like to proceed with.

OPTION 1 - Seller Return Label

We can provide you with our freight carrier services and can deduct the shipping cost from your order total. A 25% restock typically applies however we will be happy to waive this as a courtesy. We'll provide you with shipping documents, invoice, and further instructions. We also need a valid telephone number as the carrier will be contacting you to schedule your freight delivery pick-up, we'll update you each step of the way.

OPTION 2 - Amazon/Own Return Label 

You can return this back to us using your own preferred carrier or purchase a return label from Amazon directly as well. If you ship this back using your own carrier or an Amazon carrier, we will be happy to refund your order in full. 

Our Amazon Return policies state, this consignment once delivered is not able to be returned through conventional means once signed for the possession is yours. Based on our Return policies (below), the reason in which you are returning would indicate that you are responsible for the return postage due for the return shipment. Amazon Returns will assign responsibility to either the Customer or the Seller based on the party responsible for the return, simply put if we the seller were at fault for causing an error, damage, or issues that impacted your order we would be found fully responsible for the return cost 100%.

AZ RETURNS THIRD-PARTY SELLERS

https://www.amazon.com/gp/help/customer/display.html?nodeId=G38BHJQ25PNCLUBU

AUTOPLICITY STOREFRONT 

https://www.amazon.com/sp?ie=UTF8&seller=A2F8QH83YSA2LG

FREIGHT - TELEPHONE NUMBER NEEDED

 Thank you for ordering from Autoplicity. Because the item you purchased is quite heavy it needs to ship on a freight truck. The freight company will need to contact you to schedule the delivery. Please provide a valid phone number that we can provide to the carrier. Without that information the carrier will be unable to deliver your order. Thank you in advance for your quick response.

FREIGHT - ORDER DELIVERED - Proof of Delivery (POD) attachment needed & details

Thank you for contacting us, after further review of your recent order, we confirm that your order was delivered.

This is a large oversized item that requires additional handling and shipping by freight carrier delivery service.

Since this is a big item, we had this shipped through our private freight carrier service and as part of the delivery service requirements, ALL freight items are to be released directly to the consignee or persons present at the location. A signature is required and once signed for the delivery is completed once the item has been inspected and signed by the person(s) at your designated location on the order. For your convenience, we have included the following link to our carrier that delivered the order and delivery documents such as our Proof of Delivery.

DELIVERY DATE:

CARRIER WEBSITE

PROOF OF DELIVERY ATTACHED

CUSTOMER AT FAULT - RETURN LTL DENIED ITEM NOT ELIGIBLE

Anything that points to the customer at fault is to be denied ASAP. All items that have been delivered with signature is to be denied. 

Thank you for contacting us, while we understand you wish to return this item, we must apologize however this item is restricted due to its large size and is ineligible for prepaid returns as it must be shipped via Freight carrier service as this does not fit within a conventional delivery vehicle. We covered and incurred the shipping costs to ship this out to you via private carrier freight carrier, however the costs to return this may be considerably costly and as such it is not covered under standard returns due to the large size and handling required. All freight shipped goods should be thoroughly inspected (checking the inside contents and outside package) by the customer to conduct quality checks and to ensure the item shipped is the correct item as indicated on your order confirmation or invoice. We also advise that customers should reject and refuse the shipment if there are any indications of damage, or quality concerns or if the item shipped does not match the item(s) on your order confirmation or invoice as your signature is a confirmation the order is received in good, intact, and original condition which will release liability and responsibility to the consignee (receiver) as neither we nor our partners will be responsible for any issues such as damage or losses after the consignment has been signed for which is standard business practice for freight or oversized goods.

Again, upon review of your recent message, the reason for returning this does not qualify for eligibility for returns and is denied. All LTL or Freight delivered items are considered final and are restricted by Amazon Return policies which we are in compliance with. The customer will be responsible for any shipping costs for approved Oversized LTL returns, which can be returned using your own preferred carrier of choice if the freight return was approved then you are responsible for the return shipping fee. However again this item and the reason for return is denied in accordance with our Amazon Policies.

Packages are defined as extra large or heavy when one or more of the following is true: 

The package weighs more than 90 lbs. 

The package exceeds 96 inches in length 

The package exceeds a total of 130 inches in length and girth [(2 x width) + (2 x height) 

AUTOPLICITY STOREFRONT https://www.amazon.com/sp?ie=UTF8&seller=A2F8QH83YSA2LG A

AMAZON RETURN POLICIES https://www.amazon.com/gp/help/customer/display.html?nodeId=GKM69DUUYKQWKWX7

WRONG ITEM SENT - PHOTOS TO VERIFY OUR FAULT vs CUSTOMER MISTAKE

1. Include Screenshot file of the Customer's ORDER CONFIRMATION

2. Freight/LTL Orders - POD with Customer Signature needed (contact the vendor for copy before replying to Cx) --- LTL/FREIGHT is NON-RETURNABLE if signed by Cx and if they are at fault then the Mfr will need to approve RMA and the Cx is responsible for postage fees.

3. Include Screenshot of the PRODUCT DESCRIPTION usually found on the product listing

Template below:

Hello <name>,

Thank you for contacting us, we apologize for any discrepancy with the item that was delivered and will need photos to substantiate your claim that the wrong item may have been sent, we'll need to verify your shipment and ask that you please provide us with photos of the item received so that we can verify the invoice and shipped goods are correct and in accordance to what you ordered. However if this is assumed incorrect because the item does not fit your intended purposes it could well be attributed to your ordering in error and or not verifying/research accuracy in the fitment. While Amazon will allow anyone to order whatever they desire, not all items are the same and fitment can vary based on several factors not only just Year/Make/Model.  Doing thorough research and ensuring that you have the correct measurements, checking with your manufacturer to verify accuracy, and checking the product dimensions and conducting proper measurements prior to order confirmation. 

We confirm that the order was fulfilled correctly and that we shipped the item which you've elected on your order confirmation. Please see attached and reply back with details and photos of your delivered item(s) we need clear evidence to review whether this was a result of our sending the wrong item or your error in ordering an item that was not intended or not compatible as this is attributed to user-error.

1. Clear photos of the item received, please check for stickers, embossed, printed part#/model reference

2. Photo of the Shipping Label which must be clear

3. Photo of the Invoice or Shipping Manifest if included

4. Photo of the installation guideline or manual

Please allow us 1-3 business days to verify your images that are required to verify and support your claim that the wrong item was sent as we investigate the matter.

Thank you,

<name>

AUTOPLICITY AT FAULT - NO FEES TO CUSTOMER

Thank you for contacting us, we've approved your return request and apologize for the issues with this order. Our Shipping Team has been notified and are actively processing the return pick-up, however this item is considered a Large & Oversized item which shipped to you through special freight carrier services as this is too large for conventional delivery vehicles commonly used by FedEx, UPS, USPS and requires additional handling, we'll need to secure and schedule a freight carrier to complete the return delivery. We take responsibility for any issues that we or our partners have caused to impact your order and are happy to offer free return services and will refund you once the return has shipped back to us. Since this is a large item and we must arrange a pick-up please allow us 2-3 business days, our Shipping Team will update you the entire step of the process. 

In the meantime please carefully review the following requirements:

1. A valid and reliable telephone number is required as you will be contacted by the carrier to schedule your appointment.

2. All Items must be intact and is in its new and original condition including all hardware/components. 

3. Original shipping and packaging materials needed. If this contained a wooden-pallet for a forklift, the item must be placed securely on the pallet. If shrink wrapped, the item must be securely wrapped as all items should be returned in the same manner and condition.

4. We will provide you with shipping documents and further instructions once we've secured a Freight Carrier.

5. An adult 18+ years and up should be present to meet the Freight Carrier, while not necessary, we do prefer that person whose name was on the original shipment be present to complete the hand-off to the carrier.

Again I appreciate your patience, our Shipping Team will follow-up shortly with further instructions and required documents. Again please give us at least 2-3 business days, we'll update you immediately as we are actively processing your return request. 

Sincerely,

<name>

FREIGHT REQUEST PENDING - RMA APPROVED, PASS TO LABEL REQUEST FOR LTL SHIPPING QUOTE

Thank you for contacting us, we're sorry to hear that there were concerns and issues with your order. We are working on this and I must submit a request to our Shipping Team to process a quote and making arrangements to have this item returned and to schedule a freight pick-up on your behalf. The item you've ordered is an Oversized and Large item that requires special handling and delivery via a freight carrier as this item is too large and doesn't fit in conventional small-parcel trucks common with FedEx, UPS, and USPS delivery trucks. We must determine the cost and arrange the pick-up, this process can take a few business days as I coordinate with our manufacturer and shipping teams. Your matter is important and we're doing all we can to resolve this as quickly as possible but I do ask that you allow me 2-3 business days to allow our Shipping Team to work with our freight carrier. In the meantime we need the following.

1. A valid and reliable telephone number is required as you will be contacted by the carrier to schedule your appointment.

2. All Items must be intact and is in its new and original condition including all hardware/components. 

3. Original shipping and packaging materials needed. If this contained a wooden-pallet for a forklift, the item must be placed securely on the pallet. If shrink wrapped, the item must be securely wrapped as all items should be returned in the same manner and condition.

4. We will provide you with shipping documents and further instructions once we've secured a Freight Carrier.

5. An adult 18+ years and up should be present to meet the Freight Carrier, while not necessary, we do prefer that person whose name was on the original shipment be present to complete the hand-off to the carrier.

Again I appreciate your patience, our Shipping Team will follow-up shortly with further instructions and required documents. Again please give us at least 2-3 business days, we'll update you immediately as we are actively processing your return request. 

Sincerely,

<name>

FREIGHT EXPECTATIONS - PICK UP CONFIRMED DETAILS AND PAPERWORK

Hello ___,

We are preparing your order for delivery and we wanted to provide you with several important guidelines that are required to ensure a successful point of pick-up for your pending return shipment. Thank you for your patience, since your order is a large item, freight delivery is required. We strongly encourage you to immediately contact the carrier so that you can coordinate a pick-up appointment that works best for your needs. We ask that you please print out the necessary paperwork (BOL - Bill of Lading) that would be required to provide to the driver. It is also highly recommended that either you or someone 18+ would be present to coordinate and meet the freight carrier. We also ask that you please provide us with a valid and reliable telephone number in case we need to get in touch with you regarding your return. We thank you for your patience and look forward to completing the return and refund once the item is received back, our team will quickly inspect the goods and complete the refund, once your order is refunded this will reflect back onto your original payment within 3-5 business days. 

INSERT CARRIER TRACKING/PRO#

INSERT CARRIER WEBSITE LINK

INSERT CARRIER TELEPHONE

ATTACH DOCUMENT FOR PICK-UP (BOL)

Please contact the carrier immediately to schedule your delivery appointment, see attached BOL paperwork and print for pick-up as this is required. 

Sincerely,

________

CUSTOMER RESPONSIBLE FOR LTL/RETURN FREIGHT COSTS - Changed My Mind, No Longer Needed, Order Incorrectly/Mistake, Found Locally/Cheaper

For any other reason to return this that deemed the customer at fault, we are NOT responsible for any return costs if the customer ordered mistakenly, changed their mind, no longer needed, etc that indicate the customer was responsible for the shipping costs. Of course we can make some exceptions if the item was delivered damaged, wrong item, concealed damage, or defective. For any other reason then the customer is responsible to cover the return costs. 

Dear <name>,

Thank you for contacting us, while we understand you wish to return this item, we must apologize however this item is restricted due to its large size and is ineligible for prepaid returns as it must be shipped via Freight carrier service as this does not fit within a conventional delivery vehicle. The reason for the requested return, per Amazon policies indicate that this was your error and you will be responsible for return postage or shipping costs due to return this. 

We will be happy to assist with requesting a manufacturer approval, and is subject to Autoplicity and Manufacturer approval. All LTL or Freight delivered items are considered final once they have been delivered and signed accepting the consignment. The customer will be responsible for any shipping costs for approved Oversized LTL returns, which can be returned using your own preferred carrier of choice. Otherwise you may opt to utilize our carrier, in which we could provide a quote and deduct any customer-approved return shipment fee from your return/refund total.

Autoplicity Returns
3184 AIRWAY AVE STE B2, 

COSTA MESACA 92626-4619 US

In cases where you are provided with a postage due label, you are responsible for the return shipping fee. Packages are defined as extra large or heavy when one or more of the following is true: 

• The package weighs more than 90 lbs.
• The package exceeds 96 inches in length
• The package exceeds a total of 130 inches in length and girth [(2 x width) + (2 x height)

Thank you,

<name>

QUOTE PENDING - COST NEEDED AND CUST APPROVAL -

DELIVERIES TO FREIGHT FORWARD LOCATIONS 

We adhere to and follow Amazon’s guidelines and we do not ship directly outside of the U.S., if the customer has exported this through a freight forwarding company, the customer is responsible for acting as the importer of record and all the cost associated with returning the goods to Amazon and third-party sellers such as Autoplicity. Neither we nor Amazon will serve as the importer of record on returns that were originally exported by you or a freight forwarder. If you return an item that was exported by you or a freight forwarder, you are the exporter from your shipping destination and will be responsible for compliance with all export laws of their respective country or region. We do not have the capacity to create international return shipments as our orders are intended for U.S. domestic shipments only. While we provided a return label the customer 

Products offered for export directly from Amazon.com, which you export yourself or through a freight forwarder may be returned to Amazon, after being exported. In this case, you are responsible for acting as the importer of record and all the costs associated with returning the goods to Amazon. Amazon will not serve as the importer of record on returns that were originally exported by you or a freight forwarder. If you return an item that was originally exported by you or a freight forwarder, you’ll be the exporter from your shipping destination and will be responsible for compliance with all export laws of that country or region. You may locate Amazon's return address by using the Online Returns Center and viewing the Return Mailing Label. 

Note: International return labels will not be issued for items exported through a freight forwarder or hand carry. The provided Return Mailing Label is for U.S. domestic shipments only. In order to use an Amazon pre-paid Return Mailing Label in this case, you must first return the eligible goods to a U.S. address. You become the exporter and importer of record of this shipment. Once the eligible goods are returned to a U.S. address, use the Return Mailing Label to return the goods to the Amazon fulfillment center listed on the Return Mailing Label from that U.S. address. Title and risk of loss transfer to Amazon upon receipt of the goods at Amazon's fulfillment center listed on the Return Mailing Label.

AMAZON FREIGHT GUIDELINES FOR THIRD-PARTY - 

https://www.amazon.com/gp/help/customer/display.html?ref_=G3VQVSAQKVJPDNSE&nodeId=GTXZKNYBMAAFEBXE

Ordering a Large Item from a Third-Party Seller

FREIGHT REQUEST TO FREIGHT BROKER - 

send all request to: ltl@avenuelogistics.com

copy email to: abaker@avenuelogistics.com gcontreras@avenuelogistics.com

copy email to: skiva@autoplicity.com

Hello,

Please assist us and provide a freight quote for the following, please let me know if you need further details or questions.

Please advise as this is an urgent time-sensitive request, thank you.

Customer contact info:

Telephone: 

Pick-up Address

Delivery-to Address

Dimensions

Weight:

Palletized - Yes or Nor?

Item Description: