PHOTOS REQUIRED FOR WHEELS/TIRE RETURN REQUEST
Template for Tires Return:
Please respond to this email per policy we have to provide documentation with a photo of the tire/tires that was incorrect, provide a photo of the sidewall, and labels on the tires. Once I receive this information, we will be able to send out your replacement or refund for the tire/tires. I will email shipping return labels to return the incorrect tire/tires through FedEx. I apologize for any inconvenience this may have caused. Please let me know if you have any further questions or concerns.
WRONG ITEM SENT - PHOTOS TO VERIFY OUR FAULT vs CUSTOMER MISTAKE
1. Include Screenshot file of the Customer's ORDER CONFIRMATION
2. Freight/LTL Orders - POD with Customer Signature needed (contact the vendor for copy before replying to Cx) --- LTL/FREIGHT is NON-RETURNABLE if signed by Cx and if they are at fault then the Mfr will need to approve RMA and the Cx is responsible for postage fees.
3. Include Screenshot of the PRODUCT DESCRIPTION usually found on the product listing
Template below:
Hello <name>,
Thank you for contacting us, we apologize for any discrepancy with the item that was delivered and will need photos to substantiate your claim that the wrong item may have been sent, we'll need to verify your shipment and ask that you please provide us with photos of the item received so that we can verify the invoice and shipped goods are correct and in accordance to what you ordered. However if this is assumed incorrect because the item does not fit your intended purposes it could well be attributed to your ordering in error and or not verifying/research accuracy in the fitment. While Amazon will allow anyone to order whatever they desire, not all items are the same and fitment can vary based on several factors not only just Year/Make/Model. Doing thorough research and ensuring that you have the correct measurements, checking with your manufacturer to verify accuracy, and checking the product dimensions and conducting proper measurements prior to order confirmation.
We confirm that the order was fulfilled correctly and that we shipped the item which you've elected on your order confirmation. Please see attached and reply back with details and photos of your delivered item(s) we need clear evidence to review whether this was a result of our sending the wrong item or your error in ordering an item that was not intended or not compatible as this is attributed to user-error.
1. Clear photos of the item received, please check for stickers, embossed, printed part#/model reference
2. Photo of the Shipping Label which must be clear
3. Photo of the Invoice or Shipping Manifest if included
4. Photo of the installation guideline or manual
Please allow us 1-3 business days to verify your images that are required to verify and support your claim that the wrong item was sent as we investigate the matter.
Thank you,
<name>
DAMAGED REPORTED - PHOTOS NEEDED
Hello < name >,
Thank you for contacting us and please accept our apologies with regards to your order which you've indicated was damaged either upon arrival or when you opened the contents of the shipping box. We'd like to help with this matter, however for damaged items we will need some more details and photos that support the claim as we will need it as we file a damage claim with the carrier. I am also escalating this issue to our Shipping Team right away and will follow-up to complete your damage claim.
1 - Photos that shows the damage to the item(s)
2 - Photos of the shipping packaging if damaged
3 - A brief explanation on the extent of the damage and if this has affected the item's performance
We thank you for your patience and understanding, we look forward to hearing back from you so that we can begin our damage claim process. Once we have the information needed we'll submit this to our carrier and manufacturer partners.
If a Return Shipment is required we'll also be happy to send our seller-funded return shipping labels to have the item shipped back for manufacturer warranty return and will refund you. In some cases we may not need the returned shipment and we will advise next steps in resolving this matter. However in some cases (including yours) we will need to have the damage goods shipped back prior to replacement or refunding the order in accordance to Amazon guidelines for returning damaged goods.
Please allow me 1-2 business days as we file your claim and please see the attached return label so that you can return this free of cost as this is pre-paid and covered by the seller.
Thank you,
