Boatplicity Support

(Covers Pending Shipment, Unshipped, and Partially Shipped Orders) 1. Overview A Unfulfilled Order refers to any order that fails to ship on time or sho...

Overview If a customer requests to cancel an order that has already shipped, it’s too late to cancel. Instead, treat it as a return request and follow the ...

This document outlines the standard procedure for handling customer return requests from initiation through follow-up. Step 1: Customer Initiates Return R...

  Company Overview Autoplicity is a leading eCommerce retailer specializing in a wide range of products, with a primary focus on automotive, marine, and p...

Obtaining Return Merchandise Authorizations (RMAs) Return Merchandise Authorizations (RMAs)—also known as Return to Vendor (RTV) or Return Goods Authorizat...

Types of Returns Autoplicity processes several types of returns. Each has unique handling requirements: Prepaid – Automated through WMS (Warehouse Manag...

All vendor-denied returns must be assigned to Kori. Procedure: Request Item Photos Ask the vendor to provide clear photos showing the item’s current ...

(Orders Over 30 Days / Installed Items / Policy Exceptions) 1. POLICY OVERVIEW This process applies to: Orders delivered over 30 days ago Installed...

HOW TO CREATE MULTIPLE RETURN LABELS FOR USING OUR PO AS THE RMA–GENERAL MULTIPLE RETURN LABELS FOLLOW THE SAME PROCESS.      CHECK QTY.  CHECK NUMBER ...

(Internal Process + Customer-Facing Templates) 1. OVERVIEW This policy applies to: Freight / LTL (Less Than Truckload) shipments Oversized or heavy...